Lee Valley Cycles

Terms and Conditions

Acceptance of Terms

Your access to and use of www.leevalleycycles.co.uk (“the Website”) is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.


The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making, any decision.

Changes to Website

www.leevalleycycles.co.uk reserves the right to:
– change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that www.leevalleycyles.co.uk shall not be liable to you for any such change or removal; and
– change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

Our Contract

When you place an order on www.leevalleycycles.co.uk, you will receive an order acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

Price and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If a genuine error in the price of any goods which you have ordered is discovered we will inform you as soon as possible and give you the option of reconfirming cancelling your order at the correct price. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Order Total’.
The Lee Valley Cycles website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil any orders that you may place based on information on the website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

Product Availability and Delivery Times

At Lee Valley Cycles we will do our best to ensure availability of all products advertised and endeavour to despatch all parts within the quoted time. In the event of a delay we will inform you of this via email and the product will be despatched as soon as it is available. If you have ordered multiple items they may arrive separately.
Lee Valley Cycles has no liability to you for any delay in the delivery of products ordered. At Lee Valley Cycles we will do our best to get all orders despatched as quickly as possible. You have the right to cancel delayed orders at any time, just get in touch quoting your order number.
Occasionally we find products have to be withdraw because it has become discontinued or obsolete. If you have placed an order for an item that has become discontinued or obsolete we will inform you as soon as possible and offer you an alternative product if one is available.


All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to www.leevalleycycles.co.uk or otherwise used by www.leevalleycycles.co.uk as permitted by law.
In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.

Returns Policy

Please read through our returns policy thoroughly before contacting us or returning goods.

We offer a no-hassle returns policy and will happily accept items returned back to us in their original undamaged packaging in a resalable condition for a full refund.

We accept returns and exchanges within 30 days of the original purchase date with proof of purchase, please contact us to arrange for a returns number.

Returned shipping costs are not refundable.

We check all orders sent out thoroughly but we are only human at the end of the day and occasionally we can make mistakes. If you need to return an item we will happily exchange or refund you the money back using the original payment method.

It is your responsibility to return items in a secure and safe manner, please ensure that the postage delivery covers the insurance value of the items as we will not be held responsible for lost items being returned to us.

– We offer a 30 day returns period for items purchased that you ordered incorrectly or have changed your mind. These items must be returned in the undamaged original packaging.
– We are unable to accept the items where the packaging has been damaged, in the case of clothing we cannot accept returns for items that have been worn.
– We are unable to accept returns for special order items such as bikes that have been ordered specifically for you.
– We are unable to offer refunds for consumable products like energy bars, food or supplements, safety equipment or under garments.

Returning Faulty or Damaged Goods

If you have received an item that has been damaged or is faulty please contact us at Lee Valley Cycles first before returning the item as many issues can be resolved without incurring shipping costs.

All items purchased from Lee Valley Cycles will be covered by the manufacturers warranty. Each manufacturer offers different warranty terms but this will normally cover faults and defects but will not cover problems caused by poor fitment/assembly by the customer.


UK orders will be delivered by one of selected delivery agents including Royal Mail and TNT
Please note that UK delivery does not include the Channel Islands. Lee Valley Cycles does not delivery items outside of the UK. All orders are UK Delivery only without prior consent. International delivery will be charged at cost, please contact us before placing order to confirm price. Failure to do so could result in your order being cancelled.

How To Return Your Item

Lee Valley Cycles will not cover the cost of items returned if you have changed your mind on an item.

If your item is being returned due to a fault the return cost will normally be covered by us, the amount of return costs will be agreed and arranged by Lee Valley Cycles once a fault return number has been issued by us.
Do not return an item for fault claim without first receiving confirmation and a returns number first.

If you need to return an item please include your proof of purchase we cannot offer refunds without proof of purchase.

Returns Address

Please send all returns to the below address, clearly marked Attn: Returns Dept.
Lee Valley Cycles Limited
93 The Stow
CM20 3AP